Question 1

Where do you ship from?

Accepted Answer

All orders ship from our facility in Lake Forest, California. This allows for faster delivery and reliable customer support within the United States.

Question 2

Do you ship internationally?

Accepted Answer

Yes, we offer international shipping on most products.
 International customers are responsible for any customs duties, taxes, or import fees required by their country.

Question 3

Are your machines covered by a warranty?

Accepted Answer

Yes. Most stringing machines and ball machines include a manufacturer-backed warranty (typically 1–2 years, depending on the model).
Warranty coverage includes manufacturing defects and mechanical or electronic issues not caused by misuse.

Question 4

What is your return policy?

Accepted Answer

Returns are accepted within 14 days of delivery, provided the item is:
Unused
In original packaging
In original condition
Due to the nature of professional equipment, used machines are generally not eligible for return.

FREQUENTLY ASKED QUESTIONS

Frequently asked questions

Where do you ship from?

Do you ship internationally?

Are your machines covered by a warranty?

What is your return policy?